Your privacy is very important to us. We recognize our responsibility to protect personal information in our custody or control. “Personal information” is information about an identifiable individual, such as your name, address, email address, phone number, health information, and comments or inquires you have made about our products or services when such comments or inquiries are linked to you.
This policy explains the types of personal information that we collect and how we may use and disclose such information. It provides information about your privacy rights along with our general rights and obligations and our policy in relation to how we collect, maintain, use and disclose your personal information. It also describes your options in the event you don't want us using or disclosing your personal information for certain purposes in the future.
HOW WE COLLECT YOUR INFORMATION
We collect personal information in a number of circumstances, including when you provide it to us voluntarily or in other circumstances with your consent or as permitted or required by law. For example, we may collect your personal information when you: register at our website or in our application we collect personal information about you such as name, age.
Further, we may collect personal data of yours when you participate in social media, or post information on our website, participate in contests or other promotions, otherwise provide your personal information to us, including by telephone, mail, email, facsimile or through our website or application.
WHAT INFORMATION WE COLLECT
The types of personal information we ask for will depend on functionality of our product or website you use. Generally, we collect one or more of the following types of personal information:
Information about you, such as your name, date of birth, age, fitness levels.
Health data (heart rate, heart rate variability, cardio fitness, environmental sound level, headphones audio levels).
Geolocation (both precise and coarse location)
other information with your consent or as permitted or required by law.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use your personal information from time to time in the following ways ("Purposes"):
to provide you with the product or service you requested;
to identify your product ownership or use or your entitlement to a service;
to send you necessary information such as warranty information, product improvement programs;
to service and collect your account;
to establish your eligibility for special offers and discounts;
to monitor your purchasing history so we can understand your preferences for products and services;
to comply with applicable law; and
or promotional purposes, for which we may use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, including by means of direct marketing. You may withhold consent to the use of your personal information for promotional purposes by us.
HOW WE OBTAIN YOUR CONSENT TO COLLECT YOUR INFORMATION
There are instances where we may be permitted or required by law to collect, use or disclose your personal information without your consent including, for example, to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
HOW WE PROTECT THE SECURITY OF YOUR INFORMATION
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure.
We have physical, electronic and procedural safeguards to protect your personal information in our possession. For example, your personal information is stored in secured office premises and/or in electronic databases requiring logins and passwords for access. Access to information stored electronically is restricted to staff whose job purpose requires access and such staffing is periodically reviewed. We require all staff to maintain the confidentiality of customer information, and have training programs in place to educate staff about our privacy policies and practices.
CHANGES TO OUR PRIVACY STATEMENT
We may amend this privacy statement from time to time, and you may obtain an up-to-date version by contacting us or visiting relevant section of our product or service.
WHAT ARE YOUR RIGHTS?
You are not obligated to give us any personal information which we may request in our transactions with you. However, certain personal information may be required, to process an application to provide you a product or service, fulfill your request with an appropriate level of service. Accordingly, the provision of some personal information is mandatory if you wish to use our products or services.
PROMOTIONAL OPT OUT
If you do not want the benefit of receiving promotional information or special offers about goods and services which we think may be of interest or value to you, then please tell us. You can opt out at the time your information is collected or anytime afterwards. If you want to withdraw your consent after the information has been collected.
PROMOTIONAL OPT IN
If you want us to disclose your personal financial information to suppliers in order to take advantage of their promotional information, you can let us know at the time you enter into the agreement.
ACCESS TO YOUR INFORMATION
You can request access at any time to the personal information in your file. We will process your request within a reasonable time, usually 30 days for a straightforward request. More time may be needed, depending on the nature and details of your request.
There is no fee for requesting access to your personal information, however we may charge you the reasonable cost of processing and producing the results of your request (for example, reasonable photocopying costs and, depending on the level of access required, reasonable administrative costs). If we refuse you access to your personal information, we will tell you the reason why.
CORRECTION OF INFORMATION
We try to ensure that information we hold about you which we collect, use or disclose is accurate, complete and up to date. However, if you believe that the personal information we have about you is not complete or accurate, you may notify us of the deficiency and request a correction. We will deal with your request within a reasonable time. We will advise you of the details of the procedures we have established to deal with such requests.
If we agree with your request to change your personal information, we will update your file accordingly. Further, we will also notify organizations to whom we have disclosed such information of the correction as required by applicable law. If we disagree with your request to change your information, we will attach a statement to that information noting that you consider it is not accurate, complete or up to date, and the reasons why.
If you have any questions, concerns or complaints, please contact us at:
Via email: firstname.lastname@example.org
Via contact form: https://xity.space/contact.php
We will try to answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices.